Returns & Refunds:
You are entitled to cancel your order within 5 working days without giving any reason for doing so.
The deadline for canceling an order that has already entered the process of manufacture is 3 working days from notification. Any goods that are ready for dispatch, or being transported to the buying party, or handled by a third party you have appointed, who is not the carrier, who takes possession of the product in delivery or delivered is NON-REFUNDABLE.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail mail (at) loewin.co.uk
. We will reimburse you no later than 30 days from the days from the date of receiving your cancellation. Goods are NON-REFUNDABLE once manufactured or dispatched simply because they are manufactured on demand and may be customised to your taste. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In the odd case of orders for goods that we alone find eligable for a return, please make sure that: The goods were purchased in the last 30 days. The goods are in the original packaging. The following goods cannot be returned: The supply of goods made to your specifications or clearly personalised or customised. The supply of goods which according to their nature are not suitable to be returned, for example goods that have been stored improperly or damaged on their way to be returned. The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods:
You are responsible for the cost and risk of returning the goods to us. You should send imaged of the goods to the following address:
mail (at) loewin.co.uk
prior to dispatch for our sole consideration.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Geography:
The Loewin Range of Products are only available in the United Kingdom, In the event that we do issue a refund, this refund only extends to the geography of the UK and does not extend in any way to other regions on planet earth. We do not cover returns form other planets or galaxies in the universe.
Gifts:
Only small items that are listed in the website under the "Home Decor" products and were marked by buyer as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Please contact us If you have any questions about our Returns and Refunds Policy, please contact us by e-mail mail (at) loewin.co.uk
The Loewin Range of Products is owned by Farmus ATS Limited UK
